Love Birdy Gifts
& Home Accessories
Tel: 07889 862013
enquiries@lovebirdygifts.co.uk
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© 2017 Love Birdy Gifts & Home Accessories

Terms, Conditions & Privacy Policy

Terms and Conditions

Payment

Payment must be made in full before any order will be accepted. All payments to be made through our secure online third party payment systems. We do not see, store or have any access to your credit card details and you can be assured that you card details are safe when purchasing through our site.

At lovebirdygifts.co.uk you can place your order knowing that we place the highest priority on both privacy and security of your personal data.

Secure shopping with high security encryption.

We never exchange your email address with anyone else for marketing purposes.

We guarantee that every online purchase you make from our store is a secure transaction.

Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hijacked or redirected to anyone.

 

Information we hold about you
If you have placed an order with us we will have your email address, phone number, and billing address.  If you choose to deliver items to someone else we will also have their name and address.  Information is only used to help us deliver the parcels and contact you.

We do not store credit card details - when you buy online, you will be prompted to enter your details directly on the check out page. We do not store credit card details nor do we share customer details with any 3rd parties.

If you have any questions or concerns about at of our policies please contact us anytime by email enquiries@lovebirdygifts.co.uk

Use of Images on this Website

Images or logos or copy used on this website may not be copied in anyway, in whole or in part, without prior written permission of Louise Petricca. Any copying, downloading or unauthorised use of images, logos, and text on this website is strictly forbidden.

Photographs sent by the Customer

All images received for orders are accepted on the understanding that you own the images or have permission from the owner for use. You will be held liable for any action taken by a third party with respect to violation of copyright.

Your Finished Image/Item

You may not pass off any or part of the finished images or items created through us as your own work.
Images shown on this website are for illustration purposes only and your finished image or item may be slightly different to that shown on this website.
Your finished image or item is for your own personal use only, and not for resale or commercial use.

 

Information

In no event shall the service provider be liable for any damage arising, directly or indirectly, from the use of the information contained on this web site including damages arising from inaccuracies, omissions or errors.  Any person relying on any of the information contained on this web site or making any use of the information contained herein, shall do so at its own risk.  The service provider hereby disclaims any liability and shall not be held liable for any damages including, without limitation, direct, indirect or consequential damages including loss of revenue, loss of profit, loss of opportunity or other loss.

Out of Stock Policy

Our inventory can fluctuate throughout the day, so an item indicated as "in stock" when you place your order may, in fact, be out ­of stock.  In this event, we will make every effort to contact you  by email immediately to notify you and arrange a refund. 
 
Certain items for sale on our site are not kept in inventory, but can be special ordered for you and shipped within two weeks.  If you select one of these items you will be advised of approximate delivery times in the product details.

Returns

We hope you will never need to return an item to us but if you do please contact us beforehand by email (enquiries@lovebirdygifts.co.uk) or phone (07889 862013).
Items may be returned within 14 days of purchase for a full refund.
Items must be returned in the condition that they were received and in the original packaging.
Postage charges will not be refunded and you must return the item at your own cost except where we are at fault and we have agreed by prior arrangement to cover the postage charge for you.
We do not accept the return of unwanted personalised items, we can accept a return for personalised products if the item is faulty. Where this is the case we will send out a replacement or offer a refund for this order, including delivery.

Cancellations

To cancel an order you have placed with us you must contact customer support  by email (enquiries@lovebirdygifts.co.uk) or by phone (07889 862013). 
Every effort will be made to accommodate the cancellation of the order as long as it has not yet been dispatched. 
When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information.  Please note that if the item has shipped, the order cannot be cancelled. In this case, you can  request to return the item for a refund (minus shipping costs).

Delivery

Standard delivery in 2 - 3 days costs £3.45 and will be sent by Royal Mail 2nd class or Hermes.

Next day/Faster delivery costs £4.45 and will be sent by Royal Mail 1st class.

UK only.

Standard delivery is free when you spend over £25.00.

For delivery outside the UK please contact us.

All items indicated to be in stock are normally shipped on the same day if the order is placed before 12:00 PM except during busy periods.

In ­stock items ordered after 12:00 PM will normally be shipped on the following business day.  A confirmation email is sent once the item leaves us. 

IMPORTANT: As our stock fluctuates hourly, an item indicated as “in stock” when you place  your order may, in fact, be out of stock. In this event, we will make every effort to contact you by  email immediately to notify you.

Privacy Policy

Information we collect


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How We Collect Information


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, telephone number and email address. Your personal information will be used for the specific reasons stated below only.

Why we collect personal information


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our Services;

  2. To provide our Users with ongoing customer assistance and support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How we store, use, share and disclose our site visitors personal information


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with our site visitors


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages and by post.

Third-Party Websites and Services

This Privacy policy applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

How we use cookies and other tracking tools

We use cookies to provide, protect, and improve our products and services, such as by personalising content, offering and measuring advertisements, understanding user behaviour, and providing a safer experience.

The following cookies will be stored on our visitors computers, this list shows the cookies name, lifespan and reason for use 

svSession - Permanent - Creates activities and BI

hs - Session - Security

incap_ses_${Proxy-ID}_${Site-ID} - Session - Security

incap_visid_${Proxy-ID}_${Site-ID} - Session - Security

nlbi_{ID} - Persistent cookie - Security

XSRF-TOKEN - Persistent cookie - Security

smSession -Two weeks - Identify logged in site members

How you can withdraw your consent


If you don’t want us to process your data anymore, please contact us at enquiries@lovebirdygifts.co.uk or by post to: Love Birdy Gifts 

18 Ribblesdale, Wilnecote, Tamworth B77 4LQ

Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and how to contact us


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at enquiries@lovebirdygifts.co.uk or by post to: Love Birdy Gifts 18 Ribblesdale, Wilnecote, Tamworth B77 4LQ